What we do.
All of it, in Salesforce.
Salesforce Implementation
From Sales Cloud to Service Cloud, we scope, configure, and deploy solutions that fit how your team actually works — not just what the out-of-box setup assumes.
AI & Agentforce
We build Agentforce agents and automation workflows that take repetitive tasks off your team's plate — the ones your sales and service teams do every day but shouldn't have to.
Integration & Data
Connect Salesforce to the rest of your stack. APIs, MuleSoft, data migrations — we make sure records go where they need to go without your team manually syncing anything.
Managed Services
Admin hours, release management, and ongoing support on a monthly retainer — so things don't pile up between projects and you're not scrambling when Salesforce drops a major release.
How it works.
Start to finish.
1caracal.assess({2 org: 'production',3 scope: ['Sales', 'Service', 'Data']4})5// returns: { gaps: 3, quick_wins: 12, timeline: '8 weeks' }
The full
Salesforce platform.
From core CRM to AI, data, and commerce — we know the platform end to end, not just the pieces most agencies touch.
No surprises.
Ever.
We believe good client relationships start with clear expectations. Every engagement is scoped, priced, and communicated upfront.
SOW-Based Engagements
Every project starts with a clear statement of work — defined scope, timeline, and deliverables before we write a single line of code.
Weekly Check-ins
Regular status updates and open communication throughout every engagement. You're never left wondering what's happening.
Transparent Pricing
Fixed-price engagements where possible, and honest estimates where not. No surprise invoices.
Ongoing Support
Post-launch support on a fixed monthly retainer. Defined response times, a dedicated point of contact, and a clear scope — no ambiguity about what's covered.
Focused on
Salesforce.
That focus means we're not splitting attention across platforms, and you're not waiting on someone to get up to speed.
One Ecosystem
No generalist agency dabbling — we're not a firm with a Salesforce practice. It's the only practice we have.
Agentforce Ready
We're actively building with Agentforce — it's the most interesting thing happening on the platform right now, and we want to be good at it early.
Direct Access
No account managers in the middle — you work directly with the people doing the work, on every engagement.
Flexible Engagement
From focused quick-starts to ongoing managed services — we adapt to your timeline and budget.
public class LeadRouter {public static void route(List<Lead> leads) {Group q = [SELECT Id FROM GroupWHERE Type = 'Queue'AND DeveloperName = 'Enterprise'LIMIT 1];for (Lead l : leads) {if (l.AnnualRevenue > 1000000) {l.OwnerId = q.Id;}}update leads;}}